Effective Date: March 2, 2026
FireHole3D LLC (“FireHole3D,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how it is protected.
1. Information We Collect
When you place an order or contact us, we may collect:
- Full name
- Shipping and billing address
- Email address
- Phone number (if provided)
- Order details
Payment information is processed securely by third-party payment processors. FireHole3D LLC does not store or have access to your full credit card information.
2. How We Use Your Information
We use collected information strictly for:
- Processing and fulfilling orders
- Shipping and delivery
- Customer support
- Responding to inquiries
- Legal and accounting recordkeeping
We do not sell, rent, or trade your personal information.
3. Payment Processing
Payments are securely processed through Stripe and/or other authorized payment providers integrated through our selling platforms. These providers handle payment data in accordance with their own security and privacy policies.
4. Shipping & Fulfillment Services
We may share necessary order information with third-party shipping providers (such as USPS, UPS, FedEx, or Shippo) solely for the purpose of delivering your order.
5. Marketplace Sales
If you purchase through a third-party platform (such as STLflix), your transaction may also be subject to that platform’s privacy policy and terms of service.
6. Data Security
We rely on reputable third-party providers to process payments and manage shipping. Reasonable measures are taken to protect customer information from unauthorized access or disclosure.
7. Marketing Communications
At this time, FireHole3D LLC does not send marketing emails or newsletters.
If we offer optional email updates in the future, they will be strictly opt-in and you may unsubscribe at any time.
8. Your Rights
You may request to:
- Review the personal information we have about you
- Correct inaccurate information
- Request deletion of your personal data (where legally permitted)
To make a request, contact us using the information below.
9. Contact Information
FireHole3D LLC
1993 Dewar Dr.
STE 1-258
Rock Springs, WY 82901
Email: info@firehole3d.com